20% Kamino offer = scam?

    Hi Folks,


    like many other eu player i played the beta on na servers because gameforge didn´´ t manage the faulty steam login prozess on eu server.

    I saw the 20% kamino discount ingame and bought round about 22k of them. I played the whole weekend and here in germany the monday was a national holiday.

    So i manged to play around 60 hours this weekend. After my weired session i start redeading forums about this game and found this here:


    Quote


    Note: Please be aware that purchases on a region will only be refunded on the server from the same region


    I don´t wanna play on ea servers after release. This high ping kills completly the entire game. And on the other hand my english is such bad - if you can clearly see in this post. I don´t wanna team with english speaking guys.


    I feel my robbed now.

    An warning would be nice ... maybe in the steam client?


    I hope i see my Kaminos on my account on eu servers after release ...


    PS as an addition: I just looked again on steam - no anouncment of this post / fact there. I don´t know where gamefoge headquater is - but here in germany that is not ok from the legal side.

    maybe this helps:

    Quote

    Yes, you will be able to ask for a refund until the game officially releases. As for how to ask for a refund, are you using Steam or the Gameforge Client?

    If you're using Steam, go to https://help.steampowered.com/ and you can ask there.

    If you're using the client, go to http://billing.gameforge.com/ You'll need to create a support account, since it's a separate account from your normal Gameforge account. You should, however, use the same email you used for your Gameforge account.

    Be REFUND

    Yeah its possble to refund the game, ik. But was is with the money i paid for the Kaminos? I bought that Game over Steam but points was selled from Gameforge.


    I don´t thing this will work. I guess the only way is to make it public, maybe on Twitch or Youtube, to warn other Players about Gameforge.

    I only spend 100$ - is not that much for me. Nomally i went instant to an lawyer - but not for this amount.


    So just warn other players.

    Contact support. While they most likely aren't obligated to help you on this, they often do it as it would reflect badly back at them if they didn't. But in order to increase your chances, be very detailed and polite when explaining the issue, always treat the support with the highest amount of respect and they will most of the time provide a much better service back, even on things they aren't obligated to do.

    That's so toxic. Instead of it possibly being an error in the system, or without any charts or data graphs to prove it, you're ready to ask people to throw up pitch-forks and rage to the max?


    I'm kind of confused as well, the thing you quoted in the original post was mentioned before the beta started right? and if it wasn't then usually that's how mmo's work. Once you buy currency on one server, it stays on that server. Though I'm aware not everyone is a constant mmo player.

    Someone else's opinions or how many likes I can receive will never go into consideration before I press submit to any of my posts.



    Ignorance remains forever ignored.

    I hope i have understand your post right. If not i am sorry.

    They posted qoute sentence is a post on saturday - hours after the beta has started ( but that makes no difference - something like this must in the luncher or on steam). The point i used the word "scam" is the wrong advertisind in steam and ingame. No words of any restriction - nowhere beside here in the forum. The opposite is the case because the advertise ingame that you better buy kaminos on beta because you get 20% more on release. Also the spelling was that all issued kaminos will be reseted - again without any restrictions in this sentence.


    I am an older gamer, played merdidian 59 online as my first online mmo, i also own accounts in allmost every online mmo - what you wrote about online currency does not fit my experience with online games.


    1. this was a beta and not a released game - all compares with other games will not work.

    2. But if u compare u will datamine that online currency stays normally in the game - not on a server.


    3. I don´t wanna be toxic. My english sucks a bit because i am very old, that is the reason.

    I see now, so since i won't bother looking it up myself, I'll take your word on it being posted after the beta released. It could have been a PR thing. It didn't necessarily have to have been an evil/negative intent though. At least not with just this one thing. I agree you have a case for a refund. As long as you go about it professionally.

    Someone else's opinions or how many likes I can receive will never go into consideration before I press submit to any of my posts.



    Ignorance remains forever ignored.

    i dont agree to call it as a scam, but i agree with they should have pointed out that better, i too want to change server due to bad pings but already bought coins in NA and i think changing the coins from NA to EU or otherwise before the official launch should be no problem since the price of them are the same

    You going on the region you're not intended to be was not gameforge fault.

    Gameforge shouldn't assume people are going to play on a region absolutely not made for them and then complain they can't transfer their character/money/cosmetic to another region of the world....


    Obviously it's always better to make some dummy-proof statements/FAQ about it, but I dont think this issue is worth all the drama or a lawyer LOL, it's as much your fault for doing the wrong thing as it is their fault for not making a dummy-proof statement about it.

    No its not my fault. I have a screenshot here with the advertise of the beta 20% action. There is clearly readable that ALL issued kaminos will be reseted to the account (not to an specific server or region). I add this screen to this post but its in german. But i figured out that gameforge is also a german company. I wrote, very friendly, the support and they confirmed the info that issued currency is only available on the server you spend it. So they do other things as they advertise. That is, im my opinion, clearly scam.


    werbungsteamark7b.png

    I know you referred to another problem than refunding the game itself. But it should be the same support department you might want to contact.


    Anyways, I have to agree in a different way to your argument.

    As far as I am aware, Gameforge pointed out that all the purchases in the cash shop (if not mentiont different on the item itself) are account wide. In case Kaminos are limited to one server and you wont get the items unlocked for your account - purchases are server wide and not account wide. In case they advertised the purchases in the cash shop as "account wide" and it turns out to be "server wide" it is definitely the wrong wording and thus false advertised.

    Quote from 9in8

    i dont agree to call it as a scam, but i agree with they should have pointed out that better, i too want to change server due to bad pings but already bought coins in NA and i think changing the coins from NA to EU or otherwise before the official launch should be no problem since the price of them are the same

    Also, to be very clear, Kamions are nothing worth for gameforge. They are simple digital goods, gameforge can sell them as many times as they want. It is for gameforge absolut no problem to spawn the 20000 kaminos on my account and kill the other kaminos. They just don´t want it ... Why? I leave it to your imagination XD


    Signed by a paying customer who loves that game ...

    Also there no spelling about a region or server. The advertise a reset - and a reset means "back to default".

    There was also no warning during the purchase of items ingame or during the purchase of the kaminos.

    Also i paid with € to an german company.


    So weired .

    Quote from Aparia

    You going on the region you're not intended to be was not gameforge fault.

    Gameforge shouldn't assume people are going to play on a region absolutely not made for them and then complain they can't transfer their character/money/cosmetic to another region of the world....

    If there would be a region lock and you would need a vpn to work around that region lock to play on na while beeing located in eu (and vice versa), than yes, you are right. But if there is no region lock and you are free to choose the region you want to play on, than your statement is wrong. They should absolutely be aware that people will go to both servers (e.g. different time zones for pvp).

    It's sort of like the "Dummy Proof" thing mentioned in an earlier post. If you are clearly german, Why buy things on an American server? And then take it a step further by making a big purchase after what I can only assume was Hours on the us region? Didn't you question it, just a little bit that it may not be transferable before you buy?


    They probably didn't feel the need to mention something that should have been obviously known by the user. Such as:


    "Drink water to survive while you play our game, eat food to not be hungry, wash up, go to your day-job etc"


    They should have prepared for...the ample amount of density in the majority of the playerbase better. But accidents do happen. It's messed up that they won't help you out with this one. Even though I think you could have did your part way better, I do hope they can do at least SOMETHING for you in the end.

    Someone else's opinions or how many likes I can receive will never go into consideration before I press submit to any of my posts.



    Ignorance remains forever ignored.

    But its a different matter, that is simply a simple logic to drink water eat food etc etc, before i bought anything the item on cashshop clearly stated "account wide", based on my exp on playing FFXIV, account wide means you can use it on every character on your account despite of the server, so yeah i tried playing on NA, saw the item, oh its account wide, bought the coin since its cheaper to bouight bunch of it rather than buy small amount since im really into cosmestics in game, buy 1 item, and then try the EU, and no coins or item over there.


    So all im saying is the account wide thing is misleading, and the annoucement of all the purchases are region locked only put on this forum by a small note in the end of a post, and i dont see any problem to move them before the official launch, if it applied after the server launch ofc i have no problem with it


    of course its my own fault to not try both server first and assume that NA server have better ping to SEA than EU (because mostly it does), but it turns out the different is so huge, if its 150 vs 100 ping i wouldnt complain about anything, but its 170-200ish vs 100ish ping even after using exitlag.

    Quote from 9in8

    But its a different matter, that is simply a simple logic to drink water eat food etc etc, before i bought anything the item on cashshop clearly stated "account wide", based on my exp on playing FFXIV, account wide means you can use it on every character on your account despite of the server, so yeah i tried playing on NA, saw the item, oh its account wide, bought the coin since its cheaper to bouight bunch of it rather than buy small amount since im really into cosmestics in game, buy 1 item, and then try the EU, and no coins or item over there.


    So all im saying is the account wide thing is misleading, and the annoucement of all the purchases are region locked only put on this forum by a small note in the end of a post, and i dont see any problem to move them before the official launch, if it applied after the server launch ofc i have no problem with it


    of course its my own fault to not try both server first and assume that NA server have better ping to SEA than EU (because mostly it does), but it turns out the different is so huge, if its 150 vs 100 ping i wouldnt complain about anything, but its 170-200ish vs 100ish ping even after using exitlag.

    This doesnt work.

    Thinking about it, account wide would literally mean that you would get the coins on BOTH NA and EU.

    Also the ping you get on NA is influenced by your own location as well. If you are living in Europe and play on NA, you will get even worse ping.


    Sure, they could have explained it better, but that doesnt mean you should shut down your brain and just mindlessly do something.

    If you buy something expensive, you will read through the contract twice, even though you know that they probably did everything according to law right?