Or they could have just wiped AS THEY PROMISED if they have the same problems AS THEY DID.... most people couldn't log in on the second try for over 30minutes, but who cares right?
they decided the qq of the 10 people that got in and saved their named would be bigger than the thousands of ppl that didnt get in at start.
Do you have access to the data on how many managed to log in, because I know at least 15 people that got in immediately, and that's only people I know. Obviously GF had the data, and as the decision was not to wipe I think you can be pretty sure that there were more who managed to get in than those who didn't. Thousands is a bit of an exaggeration, it seemed like thousands because of the "WIPE" spam on discord. Also another consideration, and also one that GF will have data to prove it, a lot of people who got in but weren't quick enough to get their names were shouting for a wipe. (Yes cheaters will be cheaters)
Yes it was a disaster, but I think they handled it pretty well considering a lot of games, if not most, have problems with mass logins at release/early access, and nobody was ever promised that they would get the names they wanted. I know several people who logged in at 1pm who missed getting their names, I also know some folks who got their names even though they missed getting in first, it was a chance and that was exactly the offer made by GF. I made some characters on NA, mainly to play with my American friends if needed, and one of my names was taken there....just have to get creative and make another one.
As for deleting names, I think you could be pretty sure that if people take a break from a game, which a lot of people do, and came back to find their characters with generic names, they would immediately log out and not bother returning. GF is a business, it's there to make money not further upset customers. In the future they will be relying on "breakers" returning at some stage. I still have all my characters intact with their names in EQ1, that's back to 1999. As for deleting level 1 chars, as somebody else has already said, I have reserved a name for my Fox and one for my Archer. The former will not be out for at least 6 months and the latter for some time after that. I would be furious to one day log in and find their names had been taken, and additionally there is no reason for me to play them until that time.